Crucial Conversations – for Mastering Dialogue

Training Course

The Standard in Effective Communication
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.

Crucial Conversations – for Mastering Dialogue

WHAT YOU’LL LEARN

The course teaches nine powerful skills for working through disagreement to achieve better results.

GET UNSTUCK

Identify problems contributing to poor results and struggling relationships.

MASTER MY STORIES

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

START WITH HEART

Be clear with yourself and others about what you really want.

STATE MY PATH

Share strong opinions without shutting down others’ viewpoints.

MAKE IT SAFE

Create safety so you can talk with almost anyone about almost anything.

LEARN TO LOOK

Spot the warning signs that indicate safety and dialogue are at risk.

SEEK MUTUAL PURPOSE

Find common ground even when it seems impossible.

EXPLORE OTHERS' PATHS

Listen and respond effectively to other people’s concerns and feedback.

MOVE TO ACTION

Turn each Crucial Conversation into a course of action that leads to better outcomes.

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IN PERSON COURSE AGENDA

Attend a 2 day classroom course

Crucial Conversations – for Mastering Dialogue

1. Get Unstuck

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
Crucial Conversations – for Mastering Dialogue

2. Master My Stories I

  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.
Crucial Conversations – for Mastering Dialogue

3. Master My Stories II

  • Eliminate negative stories that impede conversations and results.
Crucial Conversations – for Mastering Dialogue

4. Start with heart

  • Stay focused on what you really want.
  • Lay a foundation of good intent.
Crucial Conversations – for Mastering Dialogue

5. State my path

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.
Crucial Conversations – for Mastering Dialogue

6. Make it safe

  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.
Crucial Conversations – for Mastering Dialogue

7. Learn to look

  • Notice the signs that people are not in dialogue.
  • Identify and manage your own Style Under Stress.
Crucial Conversations – for Mastering Dialogue

8. Seek mutual purpose

  • Recognize when you’re at odds in a conversation.
  • Find common ground even when it seems impossible.
Crucial Conversations – for Mastering Dialogue

9. Explore Others' Paths

  • Actively listen to understand the meaning behind others’ emotions and actions.
  • Respond productively when someone initiates a Crucial Conversation with you.
Crucial Conversations – for Mastering Dialogue

10. Move to Action

  • Move from healthy dialogue to taking action and achieving results.
90 min
30 min
75 min
60 min
105 min
30-45 min
30-45 min
30-45 min
30-45 min
30-45 min

BASED ON THE BESTSELLER

Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.

Crucial Conversations - Mastering Dialog book cover
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

Preview of the Course

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Playtime 19 minutes

Watch this in depth preview video to learn more about course skills, learning formats, and delivery options.

Please note that we do not offer this course as on-demand in our region. 

Organisational Outcomes

SOLVEs

  • Disagreement
  • Cliques
  • Backbiting
  • Bullying …and more

IMPROVEs

  • Inclusion
  • Trust & Respect
  • Responsibility
  • Collaboration
  • Communication
  • Teamwork
  • Engagement
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