Crucial Conversations – for Accountability
Training Course
Performance Management Improved
Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.
WHAT YOU’LL LEARN
The course teaches nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.
GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
DIAGNOSE
Identify what’s contributing to the gap between expected and actual behavior.
MAKE IT EASY
Don’t lead with YOUR ideas; start by asking others for theirs.
MAKE IT MOTIVATING
Highlight natural consequences to motivate rather than using coercion.
MOVE TO ACTION
Turn each accountability discussion into a course of action that leads to better outcomes.
CLICK TO SWITCH:
IN PERSON COURSE AGENDA
Attend a 2 day classroom course
10 lessons - 13 hours
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
2. Master My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
3. Master My Stories II
- Eliminate negative stories that impede conversations and results.
4. Start with heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
5. State my path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
6. Make it safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
7. Diagnose
- Use the Six Sources of Influence to understand what’s causing the gap.
8. Make it easy
- Don’t lead with your ideas; start by asking others.
- Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).
9. Make it motivating
- Motivate others using natural consequences rather than powers.
- Make unseen or forgotten consequences more visible.
- Use the skills to help good performers become great.
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
READ THE BESTSELLER BEHIND THE COURSE
With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.
Preview of the Course
Playtime 18 minutes
Watch this in depth preview video to learn more about course skills, learning formats, and delivery options.
Please note that we do not offer this course as on-demand in our region.
Organisational Outcomes
SOLVEs
- Conflict
- Poor Performance
- Non-compliance
- Irresponsibility
- Mismanagement
- Ineffective Leadership
- …and more
IMPROVEs
- Performance
- Accountability
- Leadership
- Management
- Efficiency
