export – crucial – mastering dialogue

Training Course

The Standard in Effective Communication
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.

WHAT YOU’LL LEARN

The course teaches nine powerful skills for working through disagreement to achieve better results.

GET UNSTUCK

Identify problems contributing to poor results and struggling relationships.

MASTER MY STORIES

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

START WITH HEART

Be clear with yourself and others about what you really want.

STATE MY PATH

Share strong opinions without shutting down others’ viewpoints.

MAKE IT SAFE

Create safety so you can talk with almost anyone about almost anything.

LEARN TO LOOK

Spot the warning signs that indicate safety and dialogue are at risk.

SEEK MUTUAL PURPOSE

Find common ground even when it seems impossible.

EXPLORE OTHERS' PATHS

Listen and respond effectively to other people’s concerns and feedback.

MOVE TO ACTION

Turn each Crucial Conversation into a course of action that leads to better outcomes.

CLICK TO SWITCH:

IN PERSON COURSE AGENDA

Attend a 2 day classroom course

1. Get Unstuck

Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.

2. Master My Stories I

Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

Eliminate negative stories that impede conversations and results.

4. Start with heart

Stay focused on what you really want.
Lay a foundation of good intent.

5. State my path

Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.

6. Make it safe

Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.

7. Learn to look

Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.

8. Seek mutual purpose

Recognize when you’re at odds in a conversation.
Find common ground even when it seems impossible.

9. Explore Others' Paths

Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.

10. Move to Action

Move from healthy dialogue to taking action and achieving results.

90 min

30 min

75 min

60 min

105 min

30-45 min

VIRTUAL COURSE AGENDA

Join one of our instructors online. 2,5 hrs over 5 days.

1. Get Unstuck and Master My Stories I

Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.

2. Master My Stories II and Start With Heart

Make it doable and make it desirable.
Identify the cues that invite us to action.
Learn how to use cues to automatically trigger desired outcomes.
Understand what makes a good reward.
Identify the Master Scripts you rely on to create effective rewards.

3. State My Path and Make It Safe

Eliminate negative stories that impede conversations and results.
Stay focused on what you really want.
Lay a foundation of good intent.

4. Learn To Look and Seek Mutual Purpose

Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.
Recognize when safety is at risk because you’re at odds.
Find common ground even when it seems impossible.

5. Explore Others’ Paths & Move To Action

Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.
Move from healthy dialogue to taking action and achieving results.

2,5 hours - day 1

2,5 hours- day 2

2,5 hours - day 3

2,5 hours - day 4

2,5 hours - day 5

BASED ON THE BESTSELLER

Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.

Buy the book

Click here