CCMD vILT agenda

VIRTUAL COURSE AGENDA

Join one of our instructors online. 2,5 hrs over 5 days.

Crucial Conversations – for Mastering Dialogue

1. Get Unstuck and Master My Stories I

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.
Crucial Conversations – for Mastering Dialogue

2. Master My Stories II and Start With Heart

  • Make it doable and make it desirable.
  • Identify the cues that invite us to action.
  • Learn how to use cues to automatically trigger desired outcomes.
  • Understand what makes a good reward.
  • Identify the Master Scripts you rely on to create effective rewards.
Crucial Conversations – for Mastering Dialogue

3. State My Path and Make It Safe

  • Eliminate negative stories that impede conversations and results.
  • Stay focused on what you really want.
  • Lay a foundation of good intent.
Crucial Conversations – for Mastering Dialogue

4. Learn To Look and Seek Mutual Purpose

  • Notice the signs that people are not in dialogue.
  • Identify and manage your own Style Under Stress.
  • Recognize when safety is at risk because you’re at odds.
  • Find common ground even when it seems impossible.
Crucial Conversations – for Mastering Dialogue

5. Explore Others’ Paths & Move To Action

  • Actively listen to understand the meaning behind others’ emotions and actions.
  • Respond productively when someone initiates a Crucial Conversation with you.
  • Move from healthy dialogue to taking action and achieving results.
2,5 hours - day 1
2,5 hours- day 2
2,5 hours - day 3
2,5 hours - day 4
2,5 hours - day 5
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