CCFA vILT Course Agenda

VIRTUAL COURSE AGENDA

Join one of our instructors online. 

5 session - 12,5 hours

Crucial Conversations – for Mastering Dialogue

1. Get Unstuck and Master My Stories I

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
  • Learn where emotions come from and how to change them.
Crucial Conversations – for Mastering Dialogue

2. Master My Stories II and Start With Heart

  • Take responsibility for the emotions you bring to the conversation by owning your story.
  • Eliminate negative stories that impede conversations and results.
  • Stay focused on what you really want.
  • Lay a foundation of good intent.
Crucial Conversations – for Mastering Dialogue

3. State My Path and Make It Safe

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.
  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.
Crucial Conversations – for Mastering Dialogue

4. Diagnose and Make It Easy

  • Use the Six Sources of Influence to understand what’s causing the gap.
  • Don’t lead with your ideas; start by asking others.
  • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).
Crucial Conversations – for Mastering Dialogue

5. Make it Motivating and Move to Action

  • Motivate others using natural consequences rather than power.
  • Make unseen or forgotten consequences more visible.
  • Use the skills to help good performers become great.
  • Move from healthy dialogue to taking action and achieving results.
2,5 hours - day 1
2,5 hours- day 2
2,5 hours - day 3
2,5 hours - day 4
2,5 hours - day 5
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